Will "International Shipping" take too long?
AnswerWe are shipping with UPS or DHL Express and we are proud to say that it has never took more than a week for a package to reach its destination, even when it's the furthest country to us.
All orders are shipped within the limits of processing dates stated on product pages. Estimated delivery time to Europe is 2-4 working days, to North America is 3-6 working days, and to the rest of the world is 4-7 working days.
* Delivery times may take longer for Remote Locations and during Holidays.
Will I pay for Express Shipping?
AnswerExpress Shipping is free to Europe and North America for all orders. And free to everywhere else for orders over €200.
* Please note that buyers are responsible for local taxes and customs fees that may apply.
(USA orders are free of tax and duty up to $800 purchase total.)
What are the payment options?
You can take advantage of the secure and hassle free experience of paying with PayPal on our website.
Even if you don't have a PayPal acount, you can simply pay with your Credit/Debit Card using PayPal's secure platform.
I'm shopping for a gift, will you send the invoice with it?
AnswerNo, you can set seperate addresses for billing and shipping at the checkout. Please provide receiver's phone number for shipping purposes.
And please inform us if you require your product gift wrapped with a gift note in the notes section.
I didn't like the product/it's defective/parts are missing, can I return or exchange the product?
We gladly accept returns, exchanges, and cancellations.
If the item has arrived in a damaged/defective condition to you, Kitbox will be responsible for all return or replacement costs including shipping. Please contact us if you think that your item is defective at email@example.com.
For any other reason; Buyers are responsible for return shipping costs.
To return an item, contact us within: 14 days of delivery.
Ship items back within: 30 days of delivery.
Or Request a cancellation: Before item has been shipped.
* The products that are bought during campaigns can not be returned or exchanged unless they arrived damaged, or wrong.
Why is my return motion denied?
AnswerWe can't accept returns if the item is used and/or damaged by the user. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Where is Kitbox located, do you own a physical shop?
Kitbox's studio, warehouse and production partners are located in Istanbul, Turkey. A city where artisanal work and quality is inherited from history. To be a partner, contact us at firstname.lastname@example.org
or check our Stockists page for our partner shops in various locations.